Question to the Department for Transport:

To ask the Secretary of State for Transport, what penalties can be applied to rail operators for failure to provide adequate support for disabled passengers to access train services; and whether she has made an assessment of the potential merits of introducing further potential penalties.

We know that too often assistance for passengers falls short of what they need and what they deserve. Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by the Office of Rail and Road (ORR).  An ATP sets out, amongst other things, the arrangements and assistance that an operator will provide to protect the interests of disabled people using its services and to facilitate such use and is enforceable by the ORR.

Going forward this Government will take advantage of the benefits of an integrated and unified network to deliver a more reliable and consistent customer experience for everyone with accessibility needs. Lord Hendy committed to developing a roadmap for accessibility during the passage of the Passenger Railway Services (Public Ownership) Act, and this is part of our customer-focused approach to the much-needed reform of the railways.