Question to the Department for Levelling Up, Housing & Communities:

To ask the Secretary of State for Housing, Communities and Local Government, what the average time taken was for the Housing Ombudsman to complete a case in each year since 2009-10.

The data available for the period 2012-13 to 2017-18* can be found at the Housing Ombudsman website: https://www.housing-ombudsman.org.uk/about-us/corporate-information/publications/

The data for the period 2009-10 to 2011-12 can be found at the following links:

https://www.gov.uk/government/publications/independent-housing-ombudsman-limited-annual-report-and-accounts-2009-to-2010

https://www.gov.uk/government/publications/independent-housing-ombudsman-limited-annual-report-and-accounts-2010-to-2011

https://www.gov.uk/government/publications/independent-housing-ombudsman-limited-annual-report-and-financial-statements-2011-to-2012

In their 2017-18 Annual Report the Housing Ombudsman confirmed its commitment to reducing the average case time for a determination to six months. Additionally, in the Green Paper “A new deal for social housing” we are consulting on options for speeding up the complaints process for social housing residents.

*A casework system change occurred at the end of 2013-14 and the reporting issues continued into 2014-15. There is not a complete set of data for these years.