Question to the Department for Transport:

To ask the Secretary of State for Transport, pursuant to the Answer of 14 November to Question 13473 and the Answer of 20 November 2024 to Question 14457 and 16158 on London North Eastern Railway: WiFi, what proportion of complaints about facilities on board were about wifi; and what the evidential basis is for the conclusion that wifi is not a significant cause of customer dissatisfaction.

For the period July to September 2024 London North Eastern Railway received 64 complaints relating to Wi-Fi reliability which equates to 0.75 per cent of all complaints received in that period.