Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps her Department takes to inform benefit claimants who have been offered an increased benefits award after lodging a successful appeal of those claimants' rights associated with that new increased offer.

A copy of the guidance will be placed in the library. It includes a step by step approach that must be taken to ensure that claimants fully understand the nature of the call and their rights; it also enables any representative to play a full part in the discussions and the decision to be made.

During the call claimants are told that should the decision be revised and the appeal lapsed, they will have a new right of appeal against the new decision. The decision notification itself includes, as it must in law, details of those appeal rights.