Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many processing hours for Child Maintenance service requests were lost as a result of (a) technical and (b) IT faults in the last six months.

We record all incidents where the 2012 Child Maintenance System has not been available to staff but we are unable to analyse this data by technical and IT faults. On average over the last six months, the hours lost have been 4.37 hours per month.