Children: Maintenance
(asked on 6th September 2018) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many hours the Child Maintenance System has been (a) unavailable to staff and (b) working with reduced performance in the last six months.
We record all incidents where the 2012 Child Maintenance Service has not been available for staff. Over the last six months, this has been:
Month | Minutes lost | Hours Lost | % Availability |
March | 1230 | 20.5 | 97.73% |
April | 0 | 0 | 100.00% |
May | 103 | 1.72 | 99.70% |
June | 30 | 0.5 | 99.93% |
July | 30 | 0.5 | 99.91% |
Aug | 180 | 3 | 99.62% |
Although we manage periods of reduced performance as incidents, there is no formal measure for degraded service as these may impact sub-sets of system users differently.