Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how long it takes to train a new staff member to process pension credit applications.

The current training for staff on Pension Credit New Claims is 10 days. The training includes focus on the steps to process an application, with more activities to help with engagement and understanding. The training has been designed using experience, advice, observations, and feedback from a wide range of stakeholders.