Revenue and Customs: Telephone Services
(asked on 8th March 2023) - View Source
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, how long the average wait time was for callers to the HMRC Income Tax helpline in each of the last three years.
This question was answered on 13th March 2023
The Income Tax Helpline is administered by the HMRC Personal Tax (PT) Operations unit. HMRC quarterly performance reports on GOV.UK includes information on handled by the PT Operation helpdesk dating back three years.
These can be accessed on the GOV.UK website here: https://www.gov.uk/government/collections/hmrc-monthly-performance-reports#reporting-year-2022-to-2023.