Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment he has made of the level of support provided by energy suppliers to disabled customers through programmes such as benefit entitlement checks and debt write-off.

Ofgem requires energy suppliers to support disabled customers, including protection from disconnection during the winter, and the provision of additional services through a Priority Services Register. Ofgem monitors compliance with their rules protecting vulnerable consumers and its most recent report is available at: https://www.ofgem.gov.uk/sites/default/files/2021-10/Ofgem%20Consumer%20Protection%20Report%20Autumn%202021_Final.pdf.

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Under the Warm Home Discount scheme, Ofgem provides a breakdown in its annual report of the Industry Initiatives that support fuel poor and vulnerable households, including through benefit entitlement checks and debt write-off. The 2020-2021 report is available at: https://www.ofgem.gov.uk/publications/warm-home-discount-annual-report-scheme-year-10.