Railways: Tickets

(asked on 19th February 2021) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what recent discussions he has had with the Rail Delivery Group on offering refunds or extensions to passengers who have purchased railcards and are no longer able to use those railcards as a result of covid-19 restrictions.


Answered by
Chris Heaton-Harris Portrait
Chris Heaton-Harris
Secretary of State for Northern Ireland
This question was answered on 24th February 2021

The Department recognises that railcard holders have been unable to use their cards whilst travel restrictions are in place in response to the COVID-19 pandemic and railcard holders have not been able to benefit to the fullest extent over recent months. However, many passengers are able to recover the cost of their railcard in a single trip over the period of validity of their railcard.

Having carefully considered the situation, we are not discussing the prospects of offering refunds or extensions for railcard users with the Rail Delivery Group.

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