Revenue and Customs: Standards
(asked on 5th June 2018) - View Source
Question to the HM Treasury:
To ask Mr Chancellor of the Exchequer, what performance indicators HMRC has in respect of its customer service.
This question was answered on 11th June 2018
The HM Revenue and Customs (HMRC) single departmental plan lays out its objectives and how it will achieve them. https://www.gov.uk/government/publications/hm-revenue-and-customs-single-departmental-plan/single-departmental-plan
Furthermore, its detailed customer service performance indicators are published monthly on the GOV.UK website:
https://www.gov.uk/government/collections/hmrc-monthly-performance-reports
These monthly reports shows how HMRC has done against its key customer service performance objectives.