Question to the Department for Environment, Food and Rural Affairs:

To ask the Secretary of State for Environment, Food and Rural Affairs, whether her Department is taking steps to help support people with the cost of water bills.

I am very mindful that consumers are concerned about their bills. Government expects all water companies to make sure customers are aware of the schemes that are available if they need support to pay their bills. These include bill discount schemes, payment holidays, adjusting payment plans and getting support for customers on managing their personal finances.

I encourage customers to access the Consumer Council for Water’s Advice Hub, which has information and useful tools to help customers reduce their bills or access financial support.

To support people with the cost of living, Government have put in place a substantial package of support. Further information can be found here: Cost of living support - GOV.UK (www.gov.uk)