Department for Work and Pensions: Telephone Services
(asked on 15th January 2021) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment she has made of the potential merits of allowing claimants to contact her Department with general queries relating to their claims.
This question was answered on 21st January 2021
Claimants can contact DWP with general enquiries through various routes, including by phone or by email via GOV.UK.
We also have an alternative option for British Sign Language users who can use the Video Relay Service to communicate with DWP.
In addition, there is an online Journal for Universal Credit claimants and a self-service portal for Child Maintenance Service clients.