Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what steps he is taking to improve the National Savings and Investments website's accessibility for blind users of that website.

NS&I’s website is designed to be used by as many people as possible, including users with visual impairments. NS&I uses the Web Content Accessibility Guidelines to test how accessible its websites and mobile applications are, as well as the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to decide on a sample of web pages to test

NS&I’s websites and mobile applications are currently partially compliant with the Web Content Accessibility Guidelines. NS&I is working hard to address areas that do not meet this standard. NS&I is also making improvements to two-factor authentication on its website. As part of making these changes, NS&I conducted accessibility testing with users, including those with visual impairments, and implemented additional accessibility support measures.

If a customer with a visual impairment requires information on the website in a different format such as large print, audio recording or braille, then they can contact NS&I’s call centre teams for assistance.