Water Charges: Surrey

(asked on 11th November 2024) - View Source

Question to the Department for Environment, Food and Rural Affairs:

To ask the Secretary of State for Environment, Food and Rural Affairs, if he will make an assessment of the potential impact of increases to Thames Water bills since 2019 on (a) household disposable income and (b) levels of poverty in Surrey.


Answered by
Emma Hardy Portrait
Emma Hardy
Parliamentary Under-Secretary (Department for Environment, Food and Rural Affairs)
This question was answered on 19th November 2024

It is Ofwat's responsibility, through the price review process, to independently scrutinise company plans and ensure the prices water companies charge customers are fair and proportionate.

The Government is committed to taking action to address water poverty and help vulnerable customers with their water bills. All water companies, including Thames Water, have measures in place for customers who struggle to pay for their water and wastewater services, including measures such as WaterSure, social tariffs, payment breaks and holidays, and debt management support.

Furthermore, we expect companies to hold themselves accountable for their public commitment to end water poverty by 2030 and will work with the sector to ensure appropriate measures are taken to this end.

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