Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps her Department has taken to contact claimants of Support for Mortgage Interest that do not have a telephone number.

We write to those SMI claimants for whom we do not hold a phone number, requesting they contact us to give a friend or relative’s phone number. We follow this up with a reminder letter if we do not receive a response, and advise that Serco offer a call booking service to allow claimants to schedule a call about the SMI loan.