Question to the HM Treasury:

To ask the Chancellor of the Exchequer, how many and what proportion of businesses are prepared for the completion of customs paperwork for export to the EU.

For over a year, the Government has been working to help businesses to understand and prepare for their new obligations, including customs paperwork for export to the EU. The Government will continue to assess carefully how traders are adapting to the new customs arrangements over the next few weeks and months.

The Government undertook significant readiness activity prior to 1 January, identifying key customer groups and delivering a high volume of targeted communications and engagement, including sending over 11 million letters and emails and hosting 50 webinars with over 30,000 attendees to date, preparing businesses for the new rules.

Through the cross-Government campaign since August the Government has reached 41m adults (15+) and 16m business decision makers through radio, and 18m adults (15+) and 3.5m business decision makers through print and digital articles, promoting key readiness messaging for importers and exporters.

The Government will continue to run this comprehensive engagement campaign with regular (and increasingly directive) letters to VAT registered traders, targeted phone calls and emails, events, webinars and video tutorials. Regular engagement with business representative organisations and devolved governments continues, with emphasis on trader readiness.

As well as providing extensive communications and guidance helping traders, the Government has made available grants of up to £1,000 per organisation for any importer and or exporter who is new to customs to support the cost of customs training. The grants have in particular helped small businesses to understand customs processes and to provide accurate information to intermediaries; for example, for entries into declarants’ records.

Recognising the impact of coronavirus on businesses’ ability to prepare, the Government has taken the pragmatic and flexible decision to introduce new border controls in three stages up until 1 July 2021, giving industry extra time to adjust to the new procedures. The priority from 1 January is reminding traders and the border industry about staged controls for imports and other temporary contingency milestones and supporting them to embed the new processes.

The Government will continue to provide support for the rest of this year.