Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Digital, Culture, Media and Sport, how the proposed Single Customer View (CSV) to monitor customer activity of those who use internet betting platforms will be regulated to ensure that gamblers who make a profit are not unjustly registered as problem gamblers; and whether she has had discussions with relevant stakeholders on additional costs that may be caused by SCV to the levy and racing industry.

The Gambling Commission has made clear from the outset that the single customer view is only intended to facilitate data sharing for safer gambling purposes. It has worked closely with the Information Commissioner’s Office to understand how a single customer view can be delivered in compliance with all relevant data protection requirements. The project is currently entering a pilot stage with GAMSTOP, which operates the national online self-exclusion scheme, as technical provider.

The Government and the Commission will monitor the progress of the trials closely, and further information will be published in due course. The Gambling Commission’s most recent update surrounding progress and next steps can be found here.

We are considering impact at the appropriate stages for all policies in our Gambling White Paper which we will publish in the coming weeks.