Support for Mortgage Interest
(asked on 28th February 2018) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the value is of Serco's contract to undertake Support for Mortgage Interest replacement loans work; and what terms that contract contains on performance-related pay.
This question was answered on 5th March 2018
Serco have been appointed as an external supplier to offer information (as opposed to advice) to new and existing SMI customers. The contract was awarded following an Open competition and is valued at £4.5 million. Payment is related to the number of customer contacts completed. There are no payments linked to call outcome or to customer decision on whether to take out a loan.