Social Security Benefits: Medical Examinations
(asked on 23rd February 2022) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 21 January 2022 to Question 103610, if she will ask Maximus UK (Health Assessment Advisory Service Ltd) to provide a detailed breakdown of the responses of disabled people to the seven questions in section 5 of its survey on the satisfaction ratings for disability benefit assessments.
In relation to PQ103610, the full breakdown of customer responses to section 5 for the period December 2019 - February 2020 is provided below.
Thinking about the healthcare professional who carried out your assessment… | |||||
| Very Good | Quite Good | Quite Poor | Very Poor | n/a |
How would you rate how well the healthcare professional explained the purpose of the assessment? | 14% | 77% | 3% | 0% | 6% |
How would you rate them for courtesy and politeness? | 72% | 27% | 1% | 0% | 0% |
… and for professionalism? | 72% | 27% | 1% | 0% | 0% |
… and for gentleness of the assessment? | 22% | 76% | 1% | 0% | 0% |
How would you rate the healthcare professional in terms of listening and giving you adequate time to explain how your condition affects you in completing everyday tasks? | 44% | 51% | 5% | 0% | 0% |
… in ensuring you had the opportunity to explain how your ability to undertake everyday tasks may vary from day to day? | 45% | 51% | 3% | 0% | 0% |
… in terms of understanding your health condition or disability? | 25% | 70% | 5% | 0% | 0% |