Question to the Ministry of Justice:

To ask the Secretary of State for Justice, what assessment he has made of the quality and timeliness of services provided to victims of crime by the Criminal Injuries Compensation Authority.

The Criminal Injuries Compensation Scheme 2012 (the 2012 Scheme) does not prescribe a time limit for applications to be decided.

Most applications are decided within 12 months. Each case must be considered on its own facts. In most cases, CICA requires information from third parties such as the police and medical authorities in order to decide a claim.

Some applications will by necessity take longer to decide. This could be where information is not available due to ongoing court proceedings, where CICA needs time to assess the long-term impact of complex injuries (e.g. brain injuries), or where there is an application for loss of earnings (which requires at least 28 weeks of loss).

CICA understands the importance of its role in giving recognition, redress and closure to its applicants. It works closely with a range of victims’ organisations including those that are members of its biannual Stakeholder Engagement Forum. This continues to provide valuable insights which help to inform how it can further improve its service.

On 4 August 2025 I visited CICA staff at their offices in Glasgow to see for myself and better understand the work that they do, both to process applications and to make future improvements to their service. I hope it will reassure you that throughout my visit, it was very clear to me that staff are committed to making the compensation application process as straightforward as possible and to minimise its potential for re-traumatisation of victims. Clear and sensitive communication is a clear priority. I was struck on my visit by the organisation’s clear dedication to supporting victims through their application journey.