Question to the Home Office:

To ask the Secretary of State for the Home Department, pursuant to the Answer of 29 January 2018 to Question 124494, what assessment she has made of the effect of removing the named worker system on the effectiveness and efficiency of the immigration application system.

In most instances, a single caseworker will consider an individual’s application and correspond with that applicant as appropriate in order to make a decision. However, on occasion an application may be considered by a different caseworker, for example due to absence. In addition, and to provide excellent customer service, the department has correspondence teams who can respond to case specific enquiries from applicants, and MP account manager teams who can provide a similar service for members. This aids in the effective operation and efficiency of the department.