Children: Day Care
(asked on 23rd January 2018) - View Source
Question to the HM Treasury:
To ask Mr Chancellor of the Exchequer, what the average amount of compensation paid to people who have experienced difficulties with the Childcare Choices website has been; and if he will make a statement.
This question was answered on 29th January 2018
The vast majority of parents have been able to apply for and use Tax-Free Childcare without difficulty. Where parents have missed out on Tax-Free Childcare payments HMRC will pay compensation to reimburse them. As at 11 January 2018, the average payment made to a parent who had received a payment in lieu of missed Tax-Free Childcare payments was £274. HMRC also makes redress payments to recompense parents for inconvenience and expenses such as telephone calls to the helpline. At 11 January 2018 the average redress payment to a parent who received such a payment was £64.
The vast majority of parents have been able to apply for and use Tax-Free Childcare without difficulty. Where parents have missed out on Tax-Free Childcare payments HMRC will pay compensation to reimburse them. As at 11 January 2018, the average payment made to a parent who had received a payment in lieu of missed Tax-Free Childcare payments was £274. HMRC also makes redress payments to recompense parents for inconvenience and expenses such as telephone calls to the helpline. At 11 January 2018 the average redress payment to a parent who received such a payment was £64.