Question to the Department for Transport:

To ask the Secretary of State for Transport, what recent assessment she has made of the causes of delays in the processing of driving licence renewal applications by the Driver and Vehicle Licensing Agency; and what steps her Department is taking to ensure that applications are processed within the published service standards.

The Driver and Vehicle Licensing Agency (DVLA) aims to process all applications as quickly as possible. The DVLA’s target for driving licence applications is to dispatch 95 per cent within three working days for straightforward online applications and 90 per cent within ten working days for straightforward paper applications. In the current financial year, the DVLA has achieved 100 per cent for online applications and 99.9 per cent for paper applications.

However, driving licence applications where a medical condition must be investigated can take longer as the DVLA is often reliant on receiving information from third parties, including medical professionals, before a licence can be issued. In the interests of road safety, the DVLA must be satisfied that the required medical standards are met before a licence is issued.

The DVLA is currently experiencing an increase in both the volume and complexity of driving licence applications from people with one or more medical conditions. Unfortunately, this has led to longer waiting times for some customers. In 2024/25 the DVLA made more than 830,000 medical licensing decisions with forecasts showing that more than 925,000 medical applications and notifications will be received in 2025/26.

To keep up with growing customer demand and to offer a better service, the DVLA is updating its online service and is launching a new casework system which will deliver significant improvements to drivers with medical conditions. The DVLA will also be launching a new digital medical services portal in April. These enhancements, alongside the recruitment of additional staff to deal with medical applications and answer telephone calls, will deliver real improvements for customers.