Pension Credit

(asked on 1st November 2024) - View Source
Questioner
Sarah Champion Portrait
Sarah Champion
(Labour - Rotherham)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what the current average processing time is for a new claim for Pension Credit from initial application to determination.

Answered by
Emma Reynolds Portrait
Emma Reynolds
Parliamentary Secretary (HM Treasury)
This question was answered on 11th November 2024

The table below shows Average Actual Clearance Times (AACT) from the end of week commencing 2nd September to the end of week commencing 21st October, in working days.

DWP currently works to a planned timescale of 50 working days to clear Pension Credit claims.

  

02/09/24 

09/09/24 

16/09/24 

23/09/24 

30/09/24 

07/10/24 

14/10/24

21/10/24

Pension Credit Claims AACT 

26

26

26

25

33

37

44

52

Please note.

  • The data shown is unpublished management information, collected and intended for internal departmental use and has not been quality assured to National Statistics or Official Statistics publication standard.
  • These figures will not align to previous PQ responses due to retrospective updates as the data is sourced from live systems.

If a claim is made by 21 December, Pension Credit can be backdated for three months if the entitlement conditions have been met throughout that period, and if the claimant was eligible, they would also receive a Winter Fuel Payment.

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