Department for Work and Pensions: Contracts

(asked on 23rd March 2026) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what discussions he has had with Capita on ensuring that no redundancies result from the awarding of the Synergy contract to that company.


Answered by
Andrew Western Portrait
Andrew Western
Parliamentary Under-Secretary (Department for Work and Pensions)
This question was answered on 31st March 2026

Synergy is replacing out of date technology systems and processes that cost us time to use and maintain – time that could be better spent serving people who rely on our services. It will free up employee time for higher value work delivering outcomes for the taxpayer. The work Capita will carry out under the Synergy Business Process Services (BPS) contract is activity not currently delivered by Civil Servants, because BPS is already outsourced to another supplier.

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