Question to the HM Treasury:

To ask the Chancellor of the Exchequer, how many additional staff he has (a) recruited and (b) transferred from other roles in order to process additional changes to National Insurance records arising from (i) the HMRC exercise to correct errors in records relating to Home Responsibilities Protection and (ii) the forthcoming online service on payment of voluntary NI contributions.

HMRC has recruited 42 FTE (Admin Officers) to support the 18 months Home Responsibilities Protection (HRP) exercise, adding to the small core team in situ, there has been no transfer of operational resource to HRP. The forthcoming online service for the payment of voluntary NI contributions, will allow HMRC to see a reduction in the operational resource supporting the current route. In April 2023 we deployed an additional 200 FTE to support the payment of voluntary National Insurance in a telephony/post capacity.