Written Questions are submitted by MPs or Lords to receive information from a Department.
|8 Jan 2018, 4:53 p.m.||Helen Whately (Conservative - Faversham and Mid Kent)||Helen Whately (Conservative - Faversham and Mid Kent)|
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health, with reference to the report of the Parliamentary and Health Services Ombudsman, Ignoring the Alarms: How NHS Eating Disoider Services are Failing Patients, what steps he is taking to ensure that NHS organisations respond to complaints about breaches of patient safety in a coordinated, open and transparent way.
Answered by Philip Dunne
It is important for all complaints to National Health Service organisations to be robustly investigated, with responses sent that cover the issues raised in an open and sensitive manner. In order fully to learn from mistakes, it is vital that, where appropriate, there is effective co-operation and co-ordination across organisational boundaries.
The Department continues to work with system partners, including NHS England and NHS Improvement, to improve the handling of, and responses to, complaints and more general feedback across the healthcare system.