Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, with reference to his Department’s press release entitled Government launches consultation on making public services quicker, easier and more secure to access with digital ID, published on 10 March 2026, what proportion of (a) DVLA, (b) DEFRA and (c) HMRC traditional correspondence will be eliminated within five years by a move to digital ID.

The "Government by App" approach intends to modernise public services by reducing reliance on paper forms, traditional correspondence, and manual payment systems. By digitising these interactions, the Government will create a user experience that is more efficient for the public while freeing up traditional routes for those who need them.

The digitisation of government services could potentially save up to £45 billion annually. The open consultation on digital identity will directly inform the design and delivery of these services to ensure they are useful, inclusive, and secure.