Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what evaluation has been undertaken of the use of artificial intelligence and enhanced NHS App tools in supporting patients with complex needs; how progress is being monitored towards the commitment that 95% of people with complex needs will have a personalised care plan by 2027; and what the current estimate is of progress towards meeting that target.

NHS England is in the early stages of exploring how the use of artificial intelligence (AI) can improve patient access to services through the NHS App, including patients with complex needs. We are currently piloting AI triage in the NHS App in one area and plan to extend to three more areas by the end of the 2026/27 financial year to inform best approach.

Work is also underway to define an approach to enable patients with long term conditions to co-manage their care with clinical teams via the NHS App. Priority use cases will be agreed in the first half of the next financial year to take forward into delivery.

The Government is fully committed to the 10-Year Health Plan ambition that 95% of people with complex needs will have an agreed care plan by 2027, and the work required to deliver this commitment is in active development.

This includes how emerging technologies, including enhanced NHS App functionality, can support people with complex needs to be active participants in their own care. Through the Transforming People and Patient Facing Services programme, we are exploring how care plans can be made visible to patients via the NHS App. This work is currently in the discovery phase, examining priority use cases and the safest and most effective ways to present care plan information digitally.

We have also developed proxy access for the NHS App and are building and piloting the National Proxy Service to make it easier for people to manage healthcare on behalf of others, including those with complex needs.