Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, (i) if she is aware of the issues that some residents have encountered in creating a GOV.UK One Login, and (ii) what steps she is taking to improve the process of doing so.

GOV.UK One Login is committed to making identity verification simple, inclusive and secure, enabling people to access government services while protecting them and the Government from fraud. While we expect GOV.UK One Login to become the primary method for accessing online government services, departments will continue to provide offline alternatives for those who prefer or are unable to use digital channels.

While most users successfully prove their identity, we recognise that some experience difficulties. The service is used by millions, and we continually monitor feedback, complaints and performance data to identify issues and drive improvements.

We are enhancing guidance, refining the user journey and introducing new identity verification routes to meet different user needs. Support is available through our contact centre and technical service desk for users who require assistance.