Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, if he will make an assessment of the potential merits of launching an independent review of the adequacy of the work of (a) MyCSP and (b) Capita Pensions Solutions in administering the Civil Service Pension Scheme.

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme (CSPS) to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

Current efforts are, rightly, focused on supporting service recovery, as the service moves into normal service levels, which we expect to occur by the end of June 2025. Once that is achieved, a review will be undertaken to look at what lessons can be learned for the future.