Debt Collection

(asked on 9th March 2026) - View Source

Question to the Ministry of Justice:

To ask the Secretary of State for Justice, what steps he is taking to improve standards in the enforcement agent industry.


Answered by
Sarah Sackman Portrait
Sarah Sackman
Minister of State (Ministry of Justice)
This question was answered on 18th March 2026

The Government strongly supports the work that the Enforcement Conduct Board is doing to raise standards in the enforcement agent industry to ensure that people in debt are treated fairly. On 9 June 2025, the Government announced a balanced package of measures that seek to protect those facing enforcement action, whilst ensuring that there is a fair system of enforcement. As part of this package, we have consulted on how to establish an independent regulatory framework, to build on the work that the Enforcement Conduct Board is doing on a voluntary basis to raise standards.

The Government will respond to that consultation in due course and implement reform when parliamentary time allows.

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