Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, what assessment she has made of the potential impact of the 2G and 3G mobile network switch-off on individuals who rely on simplified or accessibility-focused mobile handsets that do not support Wi-Fi Calling; and what steps his Department is taking to ensure that vulnerable users are not digitally excluded.

The 3G switch-off in the UK was completed early 2026. We understand that this was a smooth process, and Ofcom and the mobile operators have reported no significant negative impacts on consumers.

The 2G switch-off will take place between 2029 and 2033. Ofcom have reported in its Connected Nations 2025 report that there are around 2 million 2G-only mobile users remaining (including 2G-only accessible handsets).

Government is working with the industry to ensure that 2G-only mobile customers are upgraded to 4G and/or 5G devices that support voice calls before 2G is switched off. This includes ensuring that customers are given sufficient notice by their operator to upgrade their devices, and vulnerable consumers are offered additional support where needed.

The Department is also assessing what the impact of the 2G switch-off will be on other use cases across critical sectors through cross-government and sector engagement.