Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, what engagement his Department has undertaken with consumer groups regarding access to customer service channels.

Access to customer service channels is not something that has been raised recently by my Department or the consumer groups and representative bodies we regularly meet.

My Department regularly reviews research, and notes that the most recent UK Customer Satisfaction Index found 83.2% of customer experiences were right first time, the highest recorded since the UKCSI has been running (2008).