Question to the HM Treasury:

To ask the Chancellor of the Exchequer, if he will make an assessment of the adequacy of HMRC response times to enquiries from financial representatives.

Financial representatives such as tax agents are encouraged to use HMRC’s free online services wherever possible. Agents can save time by using online services specifically designed to help them manage their client’s tax affairs. Online information and tools are also available, this includes the agent dashboard where agents can check HMRC’s current processing times and service levels for post and online requests.

Agents are also directed to use HMRCs webchat for simple enquiries so we can free up our advisers time to help those agents with more complex queries.

HMRC performance data is published on a monthly and quarterly basis and can be found on the GOV.UK Website here:

https://www.gov.uk/government/collections/hmrc-monthly-performance-reports

https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates