Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what steps her Department is taking to support banking hub customers who rely on cheque payments, in the context of Lloyds Banking group no longer allowing cheque deposits through Post Offices and banking hubs.

Banking is changing, with many customers benefiting from the convenience and flexibility of managing their finances remotely. However, the Government understands the importance of face-to-face banking services to communities and is committed to supporting sufficient access for customers across the country.

In addition to traditional bank branches, the financial services industry is committed to rolling out 350 banking hubs across the UK by the end of this Parliament. Over 270 hubs have been announced so far, and more than 210 are already open.

Banking hubs provide access to everyday counter services through Post Office staff, including cash withdrawals and deposits, balance enquiries and bill payments. They also contain dedicated rooms where customers can see community bankers from their own bank to carry out other banking services.

The range of services available through Post Office counters in banking hubs, including whether cheque deposits are accepted and processed, is determined by the commercial arrangements between individual banks and the Post Office. A significant number of retail banks continue to offer cheque depositing services through Post Office counters.

Where cheque depositing is not available at a hub counter for particular banks, such as Lloyds Banking Group, customers continue to have alternative options to pay in cheques. These include paying in cheques at Lloyds Banking Group branches where available, or digitally via mobile banking apps using cheque imaging technology. In addition, customers unable to travel to a bank branch, or for whom digital banking is not suitable, may submit cheques by sending them in a stamped addressed envelope via any post box or by handing them in at their local Post Office for posting.

Banks may also provide postal options for customers who are unable to travel to a branch or for whom digital banking is not suitable. Lloyds Banking Group provides a freepost address service for vulnerable customers who previously used a Post Office counter to deposit cheques, as well as for customers who have only deposited cheques through a Post Office or banking hub.

The Government continues to engage with the banking industry to improve the consistency and functionality of services provided through banking hubs, including through recent discussions with banks, Cash Access UK and UK Finance.