Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, what assessment he has made of Royal Mail's performance in Heywood and Middleton North constituency during the past 12 months.

Royal Mail publishes quality of service reports by postcode area here: www.internationaldistributionservices.com/en/regulation/universal-service-obligation/quality-of-service/ . Ofcom does not mandate data reporting by constituency.

Ofcom monitors and assesses Royal Mail’s provision of the universal service. It can take enforcement action should Royal Mail fail to achieve its obligations without good justification.

I met Royal Mail’s CEO, Alistair Cochrane, on 3 February to press him on the action Royal Mail is taking to make demonstrable improvements to service levels as a matter of urgency. I will continue to raise concerns with Royal Mail if the company’s quality of service does not improve.