Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, what assessment she has made of the adequacy of Royal Mail’s fulfilment of the Universal Service Obligation in South London in 2023.

As the independent regulator for the postal sector, it is for Ofcom to monitor Royal Mail’s delivery of the universal service obligation and decide how to respond should Royal Mail fail to meet its obligations.

Ofcom fined the business £5.6m for failing to meet its service delivery targets in 2022-23 and is meeting Royal Mail regularly to ensure service issues are addressed as a matter of urgency.