Question to the Department for Transport:

To ask the Secretary of State for Transport, what the (a) average waiting time for people calling and (b) time people spent on hold for the DVLA was in each of the last five years.

The table below provides the average waiting time, over the last five years, for someone who calls the Driver and Vehicle Licensing Agency (DVLA) to be connected to an advisor. Please note that the figures for the various years are not directly comparable as the DVLA has moved to a new telephony platform which allows them to manage customer demand in different ways.