Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, what recent assessment she has made of the adequacy of plans to replace the copper wire communications network in Surrey.

The Government is committed to ensure that any risks arising from the industry-led migration of the analogue Public Switched Telephone Network (PSTN) to digital Voice over Internet Protocol (VoIP) are mitigated for all customers across the UK, including Surrey. There are 3.6 million remaining PSTN lines. Down from over 35 million PSTN lines at the network’s peak.

Communication providers and network operators signed voluntary charters in December 2023 and March 2024, committing to protect consumers during the PSTN switch-off, including the vulnerable. In November 2024, major communication providers agreed to further safeguards. These include timely and repeated communications, signing data sharing agreements with local authorities to identify telecare customers, a free engineer visit, and a battery back-up solution, if needed.