Question to the Department for Transport:

To ask the Secretary of State for Transport, what assessment her Department has made of trends in the length of delays in the DVLA medical licensing process, particularly the time taken for applications to be reviewed by medical caseworkers after receipt; what steps her Department is taking to improve capacity and processing times; and whether (a) service standards and (b) target timeframes are in place for medical licence decisions.

The Driver and Vehicle Licensing Agency (DVLA) aims to process all applications as quickly as possible. However, driving licence applications where a medical condition(s) must be investigated before a licence can be issued can take longer as they vary widely in complexity and the DVLA is often reliant on receiving information from third parties, including medical professionals, before a licence can be issued.

The DVLA is currently rolling out a new casework system which will deliver significant improvements to the services provided to drivers with medical conditions. This will be fully implemented by March 2026 and will provide improved turnaround times, increased capacity, increased automation, higher levels of digital functionality and increased digital communication. The DVLA is also increasing the number of staff to help reduce application processing and call waiting times.

The DVLA’s most recent annual report and accounts for 2024/25 showed that the DVLA achieved 85 per cent against its customer service measure to make a licensing decision in 90 days in 90 per cent of medical driving licence cases.