Question to the Ministry of Defence:

To ask the Secretary of State for Defence, what the average wait time was for emergency repairs by Pinnacle for families of armed forces personnel living in service family accommodation in the 2021-22 financial year.

This information is not held. Maintenance tasks in relation to Service Family Accommodation are not undertaken by Pinnacle.

Maintenance tasks are undertaken by Amey or Vivo and recorded under a single general category of heating/hot water/boiler, which does not specify the component requiring work.

Defence Infrastructure Organisation (DIO) operates a three strike boiler programme, in that, if a boiler is over 10 years old and fails three times in 12 months it is replaced on the third fail.

Approximately 2,500 boilers are replaced annually within SFA either through the 3 Strike Programme or Project upgrades.