Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, with reference to HCWS1249, what steps are being taken to prevent digital exclusion arising from the expansion of the GOV.UK app, GOV.UK Wallet and GOV.UK One Login; how access to offline or assisted services will be protected between 2025 and 2030; and how progress on digital inclusion will be measured.

All new GDS products are designed and tested to meet WCAG 2.2 AA standards and support users with diverse access needs, skills and devices. In addition, the Government is taking coordinated action to reduce digital exclusion. Through the Digital Innovation Fund we are supporting locally led projects that test new approaches to help people gain skills, confidence and access to digital public services. This forms part of the wider Digital Inclusion Action Plan, which brings together work across accessibility, connectivity, skills and affordability to ensure those facing the greatest barriers are supported to get online.

Departments will continue to offer offline, phone and assisted‑digital routes so people who cannot or prefer not to use online services can still get help. No essential service will become digital‑only without suitable support.

Progress on digital inclusion is measured through accessibility assessments, user research and service performance data to ensure services work for everyone.