Question to the Home Office:

To ask the Secretary of State for the Home Department, if she will set out how complaints relating to (a) cleanliness, (b) safety and (c) hygiene in landlord-provided asylum accommodation are (i) monitored, (ii) reported and (iii) investigated to ensure such accommodation is fit for purpose.

The Home Office expects the highest standards of cleanliness, safety and hygiene in all asylum accommodation and holds providers to account through the Asylum Accommodation and Support Services (AASC) contracts.

Contractual expectations are set out in the AASC Statement of Requirements (Schedule 2) which requires accommodation providers and their landlords to ensure that properties are safe, habitable and fit for purpose at all times, including meeting standards on cleanliness, hygiene, repairs and health and safety compliance.

Monitoring of accommodation standards is carried out through Home Office contract management and assurance activity, including inspections and performance reporting against contractual requirements.

Reporting routes are available to asylum seekers through the Advice, Issue Reporting and Eligibility (AIRE) service, delivered by Migrant Help, which allows issues or complaints relating to accommodation to be raised.

Investigation and resolution of complaints are managed by the Home Office once issues are escalated by Migrant Help. Providers are required to investigate concerns promptly, take remedial action within contractual timescales, and report outcomes to the Home Office.

Independent customer satisfaction and assurance activity further informs performance management and continuous improvement.