Question to the Home Office:

To ask the Secretary of State for the Home Department, with reference to the Key Performance Indicators (KPIs) for government’s most important contracts, Data for July to September 2025, published on 25 December 2025, how customer satisfaction with cultural sensitivity is monitored for the Security Guarding Services contract with MITIE SECURITY LIMITED.

The Security Guarding Services contract KPI relating to cultural sensitivity is a qualitative KPI and is measured through a Customer Satisfaction evaluation survey completed on a quarterly basis. The KPI is monitored and reported through the contract management meetings held with Mitie Security Limited.