Question to the HM Treasury:

To ask the Chancellor of the Exchequer, for what reason HMRC does not permit complaints against it to be made by email.

The main risks associated with using email that concern HMRC are:

• Confidentiality and privacy, as there is a risk that emails sent over the internet may be intercepted.
• Confirmation of identity, as it is crucial that HMRC only communicate with established contacts at their correct email addresses.
• That there is no guarantee that an email received over an insecure network like the internet has not been altered during transit.
• That attachments could contain a virus or malicious code.