Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, how many nurseries have not been properly registered by HM Revenue and Customs due to administrative error.

This response relates to the experience of nurseries and other regulated childcare providers who have sought to sign up to receive Tax-Free Childcare payments. As of 9 October, over 50,000 childcare providers (49% of all regulated providers) had successfully signed-up for Tax-Free Childcare.

Childcare providers sign-up with the childcare service to receive Tax-Free Childcare payments. The majority of childcare providers have been able to sign-up with no issues, and since launch, 84% of childcare providers have reported that they were “very satisfied” or “satisfied” with the childcare provider sign up process.

A small number of parents and providers have experienced technical difficulties using this service. There are currently 160 providers with an issue, 0.3% of the total that have signed up to date. We are working to fix these as soon as possible and in many cases can do so in a matter of days.