Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps he is taking to insure that NHS correspondence is accessible for constituents in Yeovil with a visual impairment.

Under the Equality Act 2010, health and social care organisations must make reasonable adjustments to ensure that disabled people are not disadvantaged. NHS England is rolling out a Reasonable Adjustment Digital Flag which enables the recording of key information about a disabled patient or client and the reasonable adjustments to care and treatment that they need, to ensure support can be tailored appropriately and equitably. This might include, although is not limited to, recording details of specific communication methods that are required for interacting with the person such as providing information in a specific format.

Since 2016, all National Health Service organisations and publicly funded social care providers are expected to meet the Accessible Information Standard (AIS), which details the approach to supporting the information and communication support needs of people with a disability, impairment, or sensory loss, including people with a visual impairment. Provision of correspondence in an accessible format is specifically covered within the AIS.

On 30 June 2025, NHS England published a revised AIS. NHS England is working to support implementation of the AIS with awareness raising, communication and engagement, and a review of the current e-learning modules on the AIS. The intention is to ensure that staff and organisations in the NHS are aware of the AIS and the importance of meeting the information and communication needs of disabled people using NHS services.