Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps his Department is taking to support suppliers with extended GP online consultation hours.

General practices (GPs) have been required to offer and promote an online consultation tool to their registered patients since 2021. The change introduced in October 2025 regarding online access explicitly requires that all modes of contacting the practice are available at least during core hours, from 08:00 to 18:30. This means parity for walk-in, phone, and online access. This requirement builds on policies that have been in place for several years to encourage the shift to modern GPs.

To support suppliers, NHS England sets clear functionality and accessibility standards for digital tools used in primary care. These standards enable suppliers to develop consistent and high-quality digital solutions, including online consultation tools.

The recent online access requirement mainly impacts practices rather than suppliers, as it focuses on ensuring existing online consultation tools remain available during core hours rather than introducing new tools. NHS England provided extensive support to practices in the lead up to the introduction of these requirements and continues to do so. This includes reaching out to any practices that are struggling to help them to prepare, including providing guidance, webinars, case studies, and bringing in GPs and practice staff who are experts in service redesign and improvement in GP services.